Edhardyorigisals Privacy Policy

At Edhardyorigisals, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (edhardyorigisals.com), make a purchase, interact with our customer service, or engage with our online content. We comply with global privacy regulations, including the General Data Protection Regulation (GDPR) for users in the European Union (EU) and the California Consumer Privacy Act (CCPA) for users in California, to ensure your data is handled responsibly and transparently.

This policy applies to all users of our website and services. By accessing or using Edhardyorigisals’ platform, you acknowledge that you have read, understood, and agree to the terms outlined below.

1. What Personal Information We Collect

We only collect personal information that is necessary to provide our services, improve your shopping experience, and fulfill our business obligations. The types of information we may collect include:

a. Information You Provide Voluntarily

  • Contact Information: Name, email address (e.g., [email protected] for communications), phone number, and shipping/billing address (when you place an order).
  • Account Information: Username, password (encrypted for security), and preferences (e.g., size preferences, favorite styles) if you create an account on our website.
  • Payment Information: Credit/debit card details, PayPal or other payment method information (note: we do not store full payment details—this data is processed and secured by our trusted third-party payment processors, such as Stripe or PayPal, which adhere to industry security standards like PCI DSS).
  • Communication Data: Content of emails, chat messages, or feedback you send to our customer service team (e.g., inquiries about orders, returns, or product questions).
  • Marketing Consent Data: Whether you opt in to receive our newsletter, promotional emails, or updates about new collections (we only send marketing communications if you explicitly agree).

b. Information Collected Automatically

When you visit our website, we may collect certain information automatically through cookies, web beacons, and other tracking technologies:

  • Device & Browser Information: Type of device (e.g., smartphone, laptop), operating system, browser type, and version.
  • Usage Data: Pages you visit on our website, time spent on each page, links you click, search queries, and the source of your visit (e.g., a social media link or search engine).
  • Location Data: Approximate geographic location (based on your IP address) to provide relevant shipping options, currency, and local promotions (we do not collect precise GPS location unless you explicitly allow it).

c. Information from Third Parties

In limited cases, we may receive personal information from trusted third parties:

  • Payment Processors: Confirmation of payment status, transaction details, and fraud prevention data (to ensure secure payments).
  • Shipping Partners: Delivery status updates, tracking information, and confirmation of receipt (to keep you informed about your order).
  • Social Media Platforms: If you log in to our website using a social media account (e.g., Facebook, Instagram), we may receive basic profile information (e.g., name, profile photo) with your permission.

2. How We Use Your Personal Information

We use your personal information for specific, legitimate purposes that align with our business goals and your interests. These purposes include:

a. Fulfilling Orders & Providing Services

  • Process and ship your orders (using your shipping address and contact details).
  • Send order confirmations, shipping updates, and delivery notifications (via email or SMS, if you provide a phone number).
  • Resolve issues related to orders (e.g., returns, exchanges, damaged items) using your order history and communication data.

b. Improving Your Shopping Experience

  • Personalize our website content (e.g., showing you styles based on your browsing history or size preferences).
  • Maintain and update your account (if you create one) to save your information for future purchases (e.g., shipping addresses).
  • Provide customer service support (using your contact information and order details to respond to inquiries).

c. Marketing & Promotions (With Your Consent)

  • Send newsletters, promotional emails, or SMS alerts about new collections, sales, or exclusive offers (only if you opt in to these communications).
  • Tailor marketing content to your interests (e.g., sending you emails about denim if you’ve previously purchased denim items).
  • You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us at [email protected].

d. Security & Fraud Prevention

  • Protect our website and users from unauthorized access, fraud, or misuse (e.g., verifying payment details to prevent fraudulent transactions).
  • Comply with legal obligations (e.g., responding to lawful requests from government authorities or enforcing our Terms of Service).

e. Business Operations

  • Analyze website usage data to improve our platform (e.g., optimizing page load times or updating product categories based on user behavior).
  • Prepare aggregate, non-personal data reports (e.g., “50% of users purchased t-shirts”) for internal planning—this data does not identify individual users.

3. How We Protect Your Personal Information

We implement industry-standard security measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption: Using Secure Sockets Layer (SSL) technology to encrypt data transmitted between your browser and our website (you’ll see a “padlock” icon in your browser’s address bar to confirm this).
  • Secure Storage: Storing personal information (e.g., account passwords) in encrypted form on secure servers with restricted access.
  • Third-Party Security: Working only with trusted third-party service providers (e.g., payment processors, shipping partners) that adhere to strict security standards (we require these providers to protect your data and not use it for unauthorized purposes).
  • Regular Audits: Conducting regular security audits and updates to our systems to address potential vulnerabilities.

While we take all reasonable steps to protect your data, no online platform is 100% secure. We cannot guarantee absolute security, but we will notify you promptly if we become aware of a data breach that may affect your personal information (in compliance with applicable laws).

4. Who We Share Your Personal Information With

We do not sell your personal information to third parties for marketing purposes. We only share your information with trusted partners who assist us in providing our services, and we require these partners to protect your data:

  • Payment Processors: As mentioned earlier, these providers (e.g., Stripe, PayPal) process your payment details to complete transactions—they do not store or use your data for other purposes.
  • Shipping Partners: Carriers (e.g., FedEx, UPS, local postal services) receive your shipping address and contact information to deliver your order.
  • Customer Service Tools: Third-party platforms (e.g., Zendesk) that help us manage customer inquiries—these tools only access the data needed to support you.
  • Legal Authorities: We may share your information if required by law (e.g., to comply with a court order, subpoena, or anti-fraud regulations) or to protect our rights, property, or users.

We will never share your personal information with unrelated third parties for their own marketing purposes without your explicit consent.

5. Your Rights Regarding Your Personal Information

Under global privacy laws (e.g., GDPR, CCPA), you have certain rights regarding your personal information. You can exercise these rights by contacting us at [email protected] (please include your name and email address associated with your account to help us verify your identity):

  • Right to Access: Request a copy of the personal information we hold about you (we will provide this within 30 days of your request).
  • Right to Correction: Ask us to update or correct any inaccurate or incomplete information (e.g., a wrong shipping address).
  • Right to Erasure (“Right to Be Forgotten”): Request that we delete your personal information (we will comply unless we are required by law to keep it, e.g., for tax or order records).
  • Right to Restriction: Ask us to stop using your personal information (e.g., if you dispute the accuracy of the data or object to marketing).
  • Right to Data Portability: Request a copy of your personal information in a structured, machine-readable format (e.g., a CSV file) to transfer to another service provider (e.g., if you switch to another online store).
  • Right to Object: Opt out of certain uses of your data (e.g., marketing communications or personalized content) at any time.

We will respond to your request within the timeframes required by law (e.g., 30 days under GDPR) and may ask for additional information to verify your identity (to protect your data from unauthorized requests).

6. Cookies & Tracking Technologies

Our website uses cookies (small text files stored on your device) and similar tracking technologies to enhance your experience. Cookies help us:

  • Remember your account login (if you create an account) so you don’t have to log in every time.
  • Track your browsing history to personalize content and recommendations.
  • Analyze website traffic to improve our platform.

You can control cookies through your browser settings:

  • Most browsers allow you to block or delete cookies (note: blocking cookies may limit some features of our website, e.g., you may not be able to save your shipping address for future orders).
  • For more information about cookies, visit www.allaboutcookies.org.

We also use web beacons (small, invisible images in emails or web pages) to track whether you open our emails or click on links—this helps us measure the effectiveness of our marketing campaigns (you can disable web beacons by turning off images in your email client).

7. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will delete it immediately. If you believe your child has provided us with personal information, please contact us at [email protected].

8. International Data Transfers

If you are located outside the United States (where our servers are based), your personal information may be transferred to and stored in the U.S. We ensure these transfers comply with global privacy laws by:

  • Using GDPR-approved “Standard Contractual Clauses” (SCCs) for transfers to the U.S. (these clauses require our third-party partners to protect your data).
  • Ensuring our servers and third-party providers meet international security standards.

By using our website, you consent to the transfer of your personal information to the U.S. as described above.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. When we make updates, we will:

  • Post the revised policy on our website with a “Last Updated” date at the top.
  • Notify you of significant changes (e.g., changes to how we collect or share your data) via email (if you have provided an email address) or a pop-up notice on our website.

We recommend checking this page periodically to stay informed about how we protect your privacy. The most current version of this policy will always apply to your use of our website.

10. How to Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

If you are a resident of the EU, you also have the right to lodge a complaint with your local data protection authority (DPA) if you believe we have handled your personal information in violation of GDPR.

Thank you for trusting Edhardyorigisals with your personal information. We are committed to protecting your privacy and providing you with a safe, enjoyable shopping experience.