Edhardyorigisals Refund Policy

At Edhardyorigisals, we want you to be fully satisfied with your clothing purchases. If an item doesn’t meet your expectations, our refund policy is designed to be fair, transparent, and easy to follow—ensuring you can request a refund with confidence when eligible. This policy outlines the conditions for refunds, the application process, timelines, and exceptions to help you understand your rights and next steps.

1. Eligibility for Refunds

To qualify for a refund, your return must meet the following criteria. Items that do not meet these conditions will not be eligible for a refund, and we may return the item to you at your own cost.

a. Timeframe

You must submit a refund request within 30 days of the delivery date (as confirmed by your shipping tracking information or delivery confirmation email). We cannot process refund requests received after this 30-day window.

b. Item Condition

The item must be unworn, unwashed, and in its original condition—no stains, odors, tears, or signs of use (e.g., no stretched fabric, missing buttons, or altered hems).
All original tags, labels, and packaging must be intact and attached to the item (e.g., brand tags, size tags, plastic packaging, or dust bags for premium items).
Footwear (if applicable) must be returned with the original shoe box, which must also be in undamaged condition (no dents, tears, or tape residue that obscures branding).

c. Eligible Item Types

Most regular-priced items are eligible for refunds. However, the following items are non-refundable (this will also be clearly marked on the product page at the time of purchase):

Final Sale Items: Any item marked as “Final Sale,” “Clearance Final,” or “Non-Refundable” (these are discounted for quick sale and cannot be returned for a refund).
Custom or Personalized Items: Clothing made to your specific requests (e.g., custom sizing, monogrammed pieces, or personalized prints)—since these are tailored to your needs, they cannot be resold.
Hygiene-Sensitive Items: Underwear, socks, or shapewear (for health and safety reasons, these items are non-refundable unless unopened and in their original sealed packaging).

2. How to Request a Refund

Requesting a refund from Edhardyorigisals involves three simple steps. We recommend following this process to ensure your request is processed quickly and without delays.

Step 1: Submit a Refund Request

Contact Us: Email our customer service team at [email protected] to initiate your refund request. Include the following information to help us verify your order and process your request faster:
Your full name and order number (found in your order confirmation email or account “Order History” page).
The name and SKU number of the item(s) you want to refund (SKU is listed on the product page and order invoice).
The reason for your refund (e.g., “wrong size,” “color mismatch,” “item arrived damaged”).
Optional: Photos of the item (if it arrived damaged or defective) and/or the original packaging (to support your request).
Response Time: We will acknowledge your refund request within 24 business hours (Monday–Friday, excluding public holidays) and send you a confirmation email with next steps, including a pre-paid return label (for domestic orders) or a return address (for international orders).

Step 2: Ship the Item Back

Domestic Orders: Use the pre-paid return label provided in our confirmation email. Attach the label to the package (ensure no old shipping labels are visible) and drop it off at the designated carrier location (e.g., USPS, FedEx—details will be included with the label).
International Orders: We do not provide pre-paid return labels for international shipments. You will need to ship the item back to the address provided in our confirmation email using a trackable shipping service (we recommend this to avoid lost packages). You are responsible for covering international return shipping costs, customs fees, or duties—these will not be refunded.
Package Requirements: Pack the item securely to prevent damage during transit. Include a copy of your order invoice or a note with your order number inside the package (this helps us identify your return quickly).

Step 3: We Verify and Approve the Refund

Receipt of Return: Once we receive your returned item at our warehouse, we will inspect it within 3–5 business days to confirm it meets our eligibility criteria.
Approval Notification: If the item is eligible, we will send you a “Refund Approved” email to confirm your refund is being processed. If the item is ineligible, we will email you with a detailed explanation (e.g., “item shows signs of wear”) and inform you if we will return the item to you (you may be asked to cover return shipping costs for ineligible items).

3. Refund Processing and Timelines

After your refund is approved, we will process it promptly. The time it takes for the refund to appear in your account depends on your original payment method.

a. Processing Time

We initiate refund processing within 1–2 business days of approving your refund. You will receive a “Refund Processed” email with a reference number (if provided by our payment processor) for your records.

b. Time to Reach Your Account

Credit/Debit Cards: Refunds typically take 3–10 business days to appear in your account. This timeline depends on your bank’s processing speed—some banks may hold the refund temporarily for verification.
PayPal/Venmo: Refunds are usually credited to your PayPal/Venmo account within 1–3 business days (you will receive a notification from PayPal/Venmo once the refund is complete).
Store Credit (If Selected): If you opt for store credit instead of a monetary refund, the credit will be added to your Edhardyorigisals account within 24 hours of approval. Store credit never expires and can be used for any future purchase on our website.

c. Refund Amount

Regular-Priced Items: You will receive a full refund of the purchase price (the amount you paid for the item, excluding any shipping fees you paid at checkout—shipping fees are non-refundable unless the item arrived damaged, defective, or was sent in error by us).
Discounted Items: Refunds for sale or clearance items (excluding final sale) will be issued for the discounted price you paid (not the original retail price).
Gift Purchases: If the item was bought as a gift, the refund will be issued to the original purchaser (the person who paid for the order) unless the gift recipient provides the original order number and a request from the purchaser to transfer the refund to their payment method (this requires written confirmation from the original purchaser via email to [email protected]).

4. Special Cases: Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered (e.g., wrong size, wrong color, or a different style than purchased), we will resolve the issue promptly—this is not subject to the standard 30-day refund window for change-of-mind returns.

a. How to Request a Refund for These Cases

Notify us within 48 hours of delivery (this helps us investigate the issue quickly). Email [email protected] with:
Your order number and item details.
Clear photos or videos of the damage, defect, or incorrect item (e.g., a photo of a tear in the fabric, a broken zipper, or a comparison of the item received vs. the item ordered).
A description of the issue (e.g., “left sleeve has a 2-inch tear,” “received a size M instead of size L”).
We may ask for additional information (e.g., photos of the packaging) to assess if the damage occurred during shipping.

b. Resolution Options

For eligible damaged, defective, or incorrect items, you can choose one of the following:

Full Refund: We will process a full refund of the purchase price including any shipping fees you paid (since the issue was our error). You will not be required to return the item in most cases (we may ask you to discard or donate it to avoid return shipping costs, depending on the item’s value).
Replacement: If the item is in stock, we can send a replacement item (correct size, color, or style) to you for free (no additional shipping charges).
Store Credit: If you prefer, we can issue store credit for the full purchase price (plus shipping fees, if applicable) for use on future orders.

5. Refund Exceptions and Limitations

There are a few specific scenarios where refunds may be delayed, adjusted, or denied—we want to be transparent about these to avoid confusion:

Lost or Missing Returns: If we do not receive your returned item (and tracking shows it was not delivered to our warehouse), we cannot process a refund. We recommend using a trackable shipping service and keeping the tracking number until your refund is confirmed. If the item is lost in transit, you will need to file a claim with the shipping carrier.
Delayed Refunds: Refunds may take longer than the stated timeline if:
We need additional time to verify your order details (e.g., missing order number, mismatched contact information).
Your bank or payment processor has extended processing times (e.g., during holidays or peak seasons).
Partial Refunds: In rare cases, we may issue a partial refund (instead of a full refund) if:
The item is returned with minor damage to the packaging (but the item itself is in original condition) – the partial refund will reflect the cost of replacing the packaging.
The item is missing non-essential accessories (e.g., a spare button or a branded tote bag) – the partial refund will deduct the value of the missing accessory.

6. How to Check Refund Status

You can track the status of your refund at any time using one of the following methods:

Email Updates: We will send you automated emails at every stage (e.g., “Refund Request Received,” “Refund Approved,” “Refund Processed”)—check your inbox (and spam folder) for these updates.
Account Portal: Log in to your Edhardyorigisals account, go to “Order History,” select the relevant order, and view the “Refund Status” section (it will show “Pending,” “Approved,” “Processed,” or “Denied”).
Contact Us: If you haven’t received an update within the expected timeline, email [email protected] with your order number and refund request reference (from our confirmation email) – we will provide a status update within 24 business hours.

7. Updates to This Refund Policy

We may update this Refund Policy periodically to reflect changes in our business practices, shipping partners, or legal requirements. When we make updates:

We will post the revised policy on our website with a “Last Updated” date at the top.
For significant changes (e.g., adjustments to the refund timeframe or eligibility criteria), we will notify you via email (if you have an account with us) or a pop-up notice on our website at least 7 days before the changes take effect.

We recommend reviewing this policy each time you make a purchase to ensure you are aware of the latest terms.

If you have questions about this Refund Policy, need help with a refund request, or want to dispute a refund decision, please contact our customer service team at [email protected]—we’re here to assist you.